The Birchwood Park, Warrington based mortgage advisers Home
Financial received the Gold award for Mortgage Brokers in the North West
at the prestigious ESTAS Customer Service Awards 2024 sponsored by
Reapit & PayProp. The winners were announced by the country’s favourite TV
property presenter Phil Spencer at the Grosvenor House in London in front of
1,000 of the UK’s top property professionals.
The awards, which this year celebrated their 21st anniversary, are powered by
The ESTAS own customer review platform which recognises the best
mortgage brokers for customer service based on service ratings from
homemovers who have been through the whole moving experience. This
year’s results were calculated from over 300,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in
2003 addressed the live audience “The ESTAS is a community of likeminded
property professionals all focused on one mission – to deliver the best possible
service they can time and time again to their clients. You’ve all been
incredibly brave with your businesses, by joining our community you’ve
declared your intentions to provide the highest standards of service and
you’re prepared to prove it.”
Simon Brown, Founder of The ESTAS said “Moving house is one of the most
stressful experiences we all have to deal with in life so finding the mortgage
advisor to guide you through the journey is vital. At The ESTAS we put the
spotlight on those firms that really are delivering the best customer service in
the property sector. The results are based purely on verified customer reviews
so the winners really have been judged by the people that matter!”
Reapit and Payrop, support The ESTAS as Headline Partners. Neil Cobbold,
Commercial Director said, “We’re extremely proud to be the headline
partners for The ESTAS, because it’s all about recognising the fantastic work
happening across the property industry. Celebrating those who go above
and beyond for their customers really resonates with us at Reapit and
PayProp, as we’re committed to empowering firms to succeed, many
congratulations to Home Financial.”
Ross Jones of Home Financial said “We are absolutely thrilled to be
recognised in this year’s ESTAS. It means so much to us as we know it’s our
customers who have judged our performance. We take our levels of
customer service very seriously because we know clients have a choice. We
have always been very proud of the personal service, and this proves we are
delivering what we promise.”
The Awards are organised by The ESTAS Group Ltd. www.theestas.com
For more information contact The ESTAS Group on 01892 610245/610398.
Date